The Store Policies
RETURN, EXCHANGE AND REPLACEMENT POLICY
Exchange and returns must be done within 14 days. Tags must be on them and must not be worn outside. You must also have the receipt. Cash returns can only be done if we have had the cash sales that day. If you choose not to wait for that you can take instore credit but if you choose this, you cannot receive cash back. We do not do returns on saddles, sale items, or ropes. Anything that is shipped and returned the item must have tags on it and the receipt must be with it. Also include name and number and the date you shipped it. We will return the price of the item however we do not refund back the shipping payment.
Replacement policy you must have your receipt. Also, must be determined a manufacturer error before we can have it replaced. We do not do the replacement. What we do is ship it off to the company. They are the ones that will determined if it gets replaced or not. If they determine that it needs to be replaced they will send us a new item for you. Don’t forget you need to have your receipt.